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Managing Console Users

What are Console Users?​

Console Users are team members who need access to the Keep Aware console to manage policies, investigate threats, or perform administrative tasks. Unlike end-users who have Keep Aware installed on their browsers, Console Users have direct access to the management interface.

Console Users table

View In Console

Adding Console Users​

To add new console users:

  1. Navigate to Settings > Access > Console users
  2. Click "Add User"
  3. Enter the team member's email address
  4. Set appropriate permissions
  5. Send the invitation

The invited user will receive an email with:

  • A secure invitation link (valid for 7 days)
  • Instructions for account setup

Add Console User Modal

Managing Invitations​

If an invitation expires or the setup process is interrupted, you can:

  • View the user's enrollment status
  • Generate a new invitation link
  • Copy the link for manual distribution
  • Monitor security status (MFA setup, account locks)

Permission Levels​

Console Users can be assigned different permission levels to control their access:

  • Admin: Full access to all console features
  • Analyst: Read-only access to console data
  • Custom: Tailored permissions for specific needs

For detailed information about each permission level, see Console User Permissions.

Security Considerations​

  • All Console Users must set up Multi-Factor Authentication (MFA)
  • Invitation links expire after 7 days
  • Failed authentication attempts may trigger account locks
  • Permission changes take effect immediately

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