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Agents

Agents are integrations with external applications, enabling search and interoperability across third-party or custom applications configured as content in the HERE browser.

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For agents that use secrets with expiration dates (such as the MS365 agent), users must update their agent's secret before it expires to avoid disrupting the search experience.

The following third-party systems are currently supported for integrations:

Some agents are updated over time with new capabilities. When a newer version of an agent you are using becomes available, you may see an upgrade option in the Content page. See Upgrade an agent for details.

Some agents might require information from or configuration of the third-party software. For example, Microsoft 365 requires an app registration to be configured in the Microsoft Entra ID admin center.

Agents are managed on the Content page.

Upgrade an agent​

Some agents receive updates that add new capabilities. For example, the Microsoft 365 agent v1.1 added Teams search, and v1.2 added Outlook email search.

When a newer version is available for an agent you have already configured, an Upgrade option appears on that agent in the Content page.

  1. Find the agent you want to upgrade.

  2. Click Upgrade. The upgrade dialog box opens, showing any new configuration options available in the newer version.

  3. Review and configure any new options as needed, and click to complete the upgrade.

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After upgrading, the agent's third-party app registration may require additional permissions. For example, upgrading a Microsoft 365 agent to v1.2 requires the Mail.Read permission to be added in Microsoft Entra. See Configure an app registration in Microsoft Entra for the full list of permissions.

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