Zendesk agents

Enables users to search for tickets using keywords, ticket ids, names, or emails in a Zendesk instance.

Create an OAuth client application in Zendesk

Refer to Zendesk's documentation in order to create a new OAuth client application in your Zendesk instance.

1. In the Redirect URL field enter {ORG_ORIGIN}/agent/zendesk/response (replace {ORG_ORIGIN} with the correct origin for the org e.g. https://{ORG_NAME}.is.here.io).

2. For the Client Kind, choose confidential.

3. Once you save the URL the app is ready to be used.

4. View and copy the Client ID and Client Secret values on the OAuth & Permissions page, as they will be used in later steps.

Add the agent in Admin Console

If this agent is enabled for your Enterprise Browser Instance (it can be enabled upon request), follow these steps:

1. In the Admin Console, navigate to the Content page. Click Create and then Agent.

2. Select Zendesk.

3. Add a Description or keep the default one provided. Enter the Zendesk Instance URL, Client ID, and Client Secret values provided by Zendesk in the previous section.

4. Click the Grant Access button. Choose which users or groups need access to the agent.

5. Click the Create Agent button. The agent is added to the Content page, but not yet activated.

6. To activate the agent, click the Action ⋮ menu on the agent and select Activate.