Properties
Optional
action_status
action_status?: unknown
Optional
active
active?: unknown
Optional
active_account_escalation
active_account_escalation?: string | Link Optional
active_escalation
active_escalation?: string | Link Optional
activity_due
activity_due?: unknown
Optional
additional_assignee_list
additional_assignee_list?: unknown
Optional
approval
approval?: unknown
Optional
approval_history
approval_history?: unknown
Optional
approval_set
approval_set?: unknown
Optional
assigned_on
assigned_on?: unknown
Optional
assigned_to
assigned_to?: string | Link Optional
assignment_group
assignment_group?: string | Link Optional
auto_close
auto_close?: unknown
Optional
auto_created_case
auto_created_case?: unknown
Optional
business_duration
business_duration?: unknown
Optional
business_impact
business_impact?: unknown
Optional
business_service
business_service?: string | Link Optional
calendar_duration
calendar_duration?: unknown
Optional
case
case?: unknown
Optional
case_action_summary
case_action_summary?: string | Link Optional
case_report
case_report?: string | Link Optional
category
category?: unknown
Optional
cause
cause?: unknown
Optional
caused_by
caused_by?: string | Link Optional
child_case_creation_progress
child_case_creation_progress?: unknown
Optional
close_notes
close_notes?: unknown
Optional
closed_at
closed_at?: unknown
Optional
closed_by
closed_by?: string | Link Optional
comments
comments?: unknown
Optional
comments_and_work_notes
comments_and_work_notes?: unknown
Optional
consumer_profile
consumer_profile?: string | Link Optional
contact_local_time
contact_local_time?: unknown
Optional
contact_time_zone
contact_time_zone?: unknown
Optional
contact_type
contact_type?: unknown
Optional
contributor_groups
contributor_groups?: unknown
Optional
contributor_users
contributor_users?: unknown
Optional
correlation_display
correlation_display?: unknown
Optional
correlation_id
correlation_id?: unknown
Optional
delivery_plan
delivery_plan?: string | Link Optional
delivery_task
delivery_task?: string | Link Optional
description
description?: unknown
Optional
due_date
due_date?: unknown
Optional
entitlement
entitlement?: string | Link Optional
escalation
escalation?: unknown
Optional
expected_start
expected_start?: unknown
Optional
first_response_time
first_response_time?: unknown
Optional
follow_the_sun
follow_the_sun?: unknown
Optional
follow_up
follow_up?: unknown
Optional
group_list
group_list?: unknown
Optional
household
household?: string | Link Optional
impact
impact?: unknown
Optional
initiated_as_request
initiated_as_request?: unknown
Optional
internal_contact
internal_contact?: string | Link Optional
internal_user
internal_user?: unknown
Optional
knowledge
knowledge?: unknown
Optional
made_sla
made_sla?: unknown
Optional
major_case_state
major_case_state?: unknown
Optional
needs_attention
needs_attention?: unknown
Optional
notes_to_comments
notes_to_comments?: unknown
Optional
notify
notify?: unknown
Optional
number
number?: unknown
Optional
opened_at
opened_at?: unknown
Optional
opened_by
opened_by?: string | Link Optional
order
order?: unknown
Optional
partner_contact
partner_contact?: string | Link Optional
post_case_review
post_case_review?: string | Link Optional
priority
priority?: unknown
Optional
proactive
proactive?: unknown
Optional
probable_cause
probable_cause?: unknown
Optional
reassignment_count
reassignment_count?: unknown
Optional
receiving_transactions
receiving_transactions?: unknown
Optional
recipient_list
recipient_list?: string | Link Optional
related_party_consumers
related_party_consumers?: unknown
Optional
related_party_users
related_party_users?: unknown
Optional
requesting_service_organization
requesting_service_organization?: string | Link Optional
resolution_code
resolution_code?: unknown
Optional
resolved_at
resolved_at?: unknown
Optional
resolved_by
resolved_by?: string | Link Optional
route_reason
route_reason?: unknown
Optional
sender_transactions
sender_transactions?: unknown
Optional
service_offering
service_offering?: string | Link Optional
service_organization
service_organization?: string | Link Optional
short_description
short_description?: unknown
Optional
skills
skills?: unknown
Optional
sla_due
sla_due?: unknown
Optional
sn_app_cs_social_social_profile
sn_app_cs_social_social_profile?: string | Link Optional
sn_esign_document
sn_esign_document?: string | Link Optional
sn_esign_esignature_configuration
sn_esign_esignature_configuration?: string | Link Optional
sold_product
sold_product?: string | Link Optional
stage
stage?: unknown
Optional
state
state?: unknown
Optional
subcategory
subcategory?: unknown
Optional
support_manager
support_manager?: string | Link Optional
sync_driver
sync_driver?: unknown
Optional
sys_class_name
sys_class_name?: unknown
Optional
sys_created_by
sys_created_by?: unknown
Optional
sys_created_on
sys_created_on?: unknown
Optional
sys_domain
sys_domain?: string | Link Optional
sys_domain_path
sys_domain_path?: unknown
Optional
sys_id
sys_id?: unknown
Optional
sys_mod_count
sys_mod_count?: unknown
Optional
sys_tags
sys_tags?: unknown
Optional
sys_updated_by
sys_updated_by?: unknown
Optional
sys_updated_on
sys_updated_on?: unknown
Optional
task_effective_number
task_effective_number?: unknown
Optional
time_worked
time_worked?: unknown
Optional
universal_request
universal_request?: string | Link Optional
upon_approval
upon_approval?: unknown
Optional
upon_reject
upon_reject?: unknown
Optional
urgency
urgency?: unknown
Optional
user_input
user_input?: unknown
Optional
watch_list
watch_list?: unknown
Optional
work_end
work_end?: unknown
Optional
work_notes
work_notes?: unknown
Optional
work_notes_list
work_notes_list?: unknown
Optional
work_start
work_start?: unknown
Payment Base entity from the
sn_bom_payment_base
table.