AboutSupportDeveloper GuideVersion 1.0.0

Complaint Case entity from the sn_bom_compl_service table.

Hierarchy

Properties

account? action_status? active? active_account_escalation? active_escalation? activity_due? additional_assignee_list? approval? approval_history? approval_set? asset? assigned_on? assigned_to? assignment_group? auto_close? auto_created_case? branch_code? business_duration? business_impact? business_service? calendar_duration? case? case_action_summary? case_report? category? cause? caused_by? change? checked_for_review? child_case_creation_progress? close_notes? closed_at? closed_by? cmdb_ci? comments? comments_and_work_notes? company? complaint_response? complaint_type? consumer? consumer_profile? contact? contact_local_time? contact_time_zone? contact_type? contract? contributor_groups? contributor_users? correlation_display? correlation_id? customer_approval? delivery_plan? delivery_task? description? due_date? entitlement? escalation? expected_outcome? expected_start? findings_learnings? first_response_time? follow_the_sun? follow_up? group_list? household? impact? incident? initiated_as_request? intake_completed? internal_contact? internal_user? knowledge? legal_impact? location? made_sla? major_case_state? needs_attention? notes_to_comments? notify? number? opened_at? opened_by? order? parent? partner? partner_contact? post_case_review? priority? proactive? probable_cause? problem? product? quality_approval? reassignment_count? recipient_list? regulation_category? regulation_subcategory? regulatory_impact? related_party_consumers? related_party_users? requesting_service_organization? resolution_code? resolved_at? resolved_by? response_template? route_reason? service? service_definition? service_offering? service_organization? short_description? skills? sla_due? sn_app_cs_social_social_profile? sn_esign_document? sn_esign_esignature_configuration? sold_product? source? source_type? stage? state? subcategory? support_manager? sync_driver? sys_class_name? sys_created_by? sys_created_on? sys_domain? sys_domain_path? sys_id? sys_mod_count? sys_tags? sys_updated_by? sys_updated_on? task_effective_number? time_worked? universal_request? upon_approval? upon_reject? urgency? user_input? watch_list? work_end? work_notes? work_notes_list? work_start?

Properties

account?: string | Link
action_status?: unknown
active?: unknown
active_account_escalation?: string | Link
active_escalation?: string | Link
activity_due?: unknown
additional_assignee_list?: unknown
approval?: unknown
approval_history?: unknown
approval_set?: unknown
asset?: string | Link
assigned_on?: unknown
assigned_to?: string | Link
assignment_group?: string | Link
auto_close?: unknown
auto_created_case?: unknown
branch_code?: unknown
business_duration?: unknown
business_impact?: unknown
business_service?: string | Link
calendar_duration?: unknown
case?: unknown
case_action_summary?: string | Link
case_report?: string | Link
category?: unknown
cause?: unknown
caused_by?: string | Link
change?: string | Link
checked_for_review?: unknown
child_case_creation_progress?: unknown
close_notes?: unknown
closed_at?: unknown
closed_by?: string | Link
cmdb_ci?: string | Link
comments?: unknown
comments_and_work_notes?: unknown
company?: string | Link
complaint_response?: unknown
complaint_type?: unknown
consumer?: string | Link
consumer_profile?: string | Link
contact?: string | Link
contact_local_time?: unknown
contact_time_zone?: unknown
contact_type?: unknown
contract?: string | Link
contributor_groups?: unknown
contributor_users?: unknown
correlation_display?: unknown
correlation_id?: unknown
customer_approval?: unknown
delivery_plan?: string | Link
delivery_task?: string | Link
description?: unknown
due_date?: unknown
entitlement?: string | Link
escalation?: unknown
expected_outcome?: unknown
expected_start?: unknown
findings_learnings?: unknown
first_response_time?: unknown
follow_the_sun?: unknown
follow_up?: unknown
group_list?: unknown
household?: string | Link
impact?: unknown
incident?: string | Link
initiated_as_request?: unknown
intake_completed?: unknown
internal_contact?: string | Link
internal_user?: unknown
knowledge?: unknown
legal_impact?: unknown
location?: string | Link
made_sla?: unknown
major_case_state?: unknown
needs_attention?: unknown
notes_to_comments?: unknown
notify?: unknown
number?: unknown
opened_at?: unknown
opened_by?: string | Link
order?: unknown
parent?: string | Link
partner?: string | Link
partner_contact?: string | Link
post_case_review?: string | Link
priority?: unknown
proactive?: unknown
probable_cause?: unknown
problem?: string | Link
product?: string | Link
quality_approval?: unknown
reassignment_count?: unknown
recipient_list?: string | Link
regulation_category?: string | Link
regulation_subcategory?: string | Link
regulatory_impact?: unknown
related_party_consumers?: unknown
related_party_users?: unknown
requesting_service_organization?: string | Link
resolution_code?: unknown
resolved_at?: unknown
resolved_by?: string | Link
response_template?: unknown
route_reason?: unknown
service?: string | Link
service_definition?: string | Link
service_offering?: string | Link
service_organization?: string | Link
short_description?: unknown
skills?: unknown
sla_due?: unknown
sn_app_cs_social_social_profile?: string | Link
sn_esign_document?: string | Link
sn_esign_esignature_configuration?: string | Link
sold_product?: string | Link
source?: string | Link
source_type?: string | Link
stage?: unknown
state?: unknown
subcategory?: unknown
support_manager?: string | Link
sync_driver?: unknown
sys_class_name?: unknown
sys_created_by?: unknown
sys_created_on?: unknown
sys_domain?: string | Link
sys_domain_path?: unknown
sys_id?: unknown
sys_mod_count?: unknown
sys_tags?: unknown
sys_updated_by?: unknown
sys_updated_on?: unknown
task_effective_number?: unknown
time_worked?: unknown
universal_request?: string | Link
upon_approval?: unknown
upon_reject?: unknown
urgency?: unknown
user_input?: unknown
watch_list?: unknown
work_end?: unknown
work_notes?: unknown
work_notes_list?: unknown
work_start?: unknown

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