Properties
Optional
action_status
action_status?: unknown
Optional
active
active?: unknown
Optional
activity_due
activity_due?: unknown
Optional
add_account_team_members
add_account_team_members?: unknown
Optional
additional_assignee_list
additional_assignee_list?: unknown
Optional
approval
approval?: unknown
Optional
approval_history
approval_history?: unknown
Optional
approval_set
approval_set?: unknown
Optional
approved_by
approved_by?: string | Link Optional
assigned_to
assigned_to?: string | Link Optional
assignment_group
assignment_group?: string | Link Optional
business_duration
business_duration?: unknown
Optional
business_service
business_service?: string | Link Optional
calendar_duration
calendar_duration?: unknown
Optional
close_notes
close_notes?: unknown
Optional
closed_at
closed_at?: unknown
Optional
closed_by
closed_by?: string | Link Optional
comments
comments?: unknown
Optional
comments_and_work_notes
comments_and_work_notes?: unknown
Optional
contact_type
contact_type?: unknown
Optional
correlation_display
correlation_display?: unknown
Optional
correlation_id
correlation_id?: unknown
Optional
de_escalated_by
de_escalated_by?: string | Link Optional
de_escalation_justification
de_escalation_justification?: unknown
Optional
declined_by
declined_by?: string | Link Optional
delivery_plan
delivery_plan?: string | Link Optional
delivery_task
delivery_task?: string | Link Optional
description
description?: unknown
Optional
due_date
due_date?: unknown
Optional
escalation
escalation?: unknown
Optional
escalation_justification
escalation_justification?: unknown
Optional
escalation_manager
escalation_manager?: string | Link Optional
escalation_severity
escalation_severity?: string | Link Optional
expected_start
expected_start?: unknown
Optional
follow_up
follow_up?: unknown
Optional
group_list
group_list?: unknown
Optional
impact
impact?: unknown
Optional
knowledge
knowledge?: unknown
Optional
made_sla
made_sla?: unknown
Optional
needs_attention
needs_attention?: unknown
Optional
number
number?: unknown
Optional
opened_at
opened_at?: unknown
Optional
opened_by
opened_by?: string | Link Optional
order
order?: unknown
Optional
priority
priority?: unknown
Optional
reason
reason?: unknown
Optional
reassignment_count
reassignment_count?: unknown
Optional
request_source
request_source?: unknown
Optional
requested_by
requested_by?: string | Link Optional
route_reason
route_reason?: unknown
Optional
service_offering
service_offering?: string | Link Optional
short_description
short_description?: unknown
Optional
skills
skills?: unknown
Optional
sla_due
sla_due?: unknown
Optional
sn_esign_document
sn_esign_document?: string | Link Optional
sn_esign_esignature_configuration
sn_esign_esignature_configuration?: string | Link Optional
source_record
source_record?: unknown
Optional
source_table
source_table?: unknown
Optional
state
state?: unknown
Optional
sys_class_name
sys_class_name?: unknown
Optional
sys_created_by
sys_created_by?: unknown
Optional
sys_created_on
sys_created_on?: unknown
Optional
sys_domain
sys_domain?: string | Link Optional
sys_domain_path
sys_domain_path?: unknown
Optional
sys_id
sys_id?: unknown
Optional
sys_mod_count
sys_mod_count?: unknown
Optional
sys_tags
sys_tags?: unknown
Optional
sys_updated_by
sys_updated_by?: unknown
Optional
sys_updated_on
sys_updated_on?: unknown
Optional
task_effective_number
task_effective_number?: unknown
Optional
time_worked
time_worked?: unknown
Optional
trend
trend?: unknown
Optional
universal_request
universal_request?: string | Link Optional
upon_approval
upon_approval?: unknown
Optional
upon_reject
upon_reject?: unknown
Optional
urgency
urgency?: unknown
Optional
user_input
user_input?: unknown
Optional
watch_list
watch_list?: unknown
Optional
work_end
work_end?: unknown
Optional
work_notes
work_notes?: unknown
Optional
work_notes_list
work_notes_list?: unknown
Optional
work_start
work_start?: unknown
Escalation entity from the
sn_customerservice_escalation
table.