Properties
Optional agent_reassignment_count
agent_reassignment_count?: unknown
Optional customer_satisfaction_score
customer_satisfaction_score?: unknown
Optional is_fcr
is_fcr?: unknown
Optional is_skipped_by_prediction
is_skipped_by_prediction?: unknown
Optional number
number?: unknown
Optional reopen_count
reopen_count?: unknown
Optional sys_created_by
sys_created_by?: unknown
Optional sys_created_on
sys_created_on?: unknown
Optional sys_id
sys_id?: unknown
Optional sys_mod_count
sys_mod_count?: unknown
Optional sys_tags
sys_tags?: unknown
Optional sys_updated_by
sys_updated_by?: unknown
Optional sys_updated_on
sys_updated_on?: unknown
Optional time_to_resolve
time_to_resolve?: unknown
Case Report entity from the
sn_customerservice_case_reporttable.