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Deep Search

Deep Search transforms HERE's search functionality into a powerful productivity tool that quickly aggregates information across the enterprise's entire application ecosystem.

Enhanced search capabilities​

You can search not just for web and desktop apps but also inside apps, finding specific data like contacts, documents, incidents, and records from various services. Depending on the configuration of your company's HERE instance, you might be able to search in any of the following applications:

  • Microsoft 365
  • Microsoft Dynamics CRM
  • ServiceNow
  • Salesforce
  • Atlassian
  • Zendesk
  • Zoom
  • Slack
  • Google Workspace (includes Google Chat)

Unified search experience​

You can access data from multiple sources through a single search bar instead of opening each approved app or URL separately.

Extensibility​

Organizations or vendors can create custom search agents specific to their needs (like proprietary research, instrument search, custom CRM, or employee directories).

Responsive user experience​

Results from different search agents appear as they become available rather than forcing users to wait for all results, making the search feel fast and responsive.

Integration flexibility​

Administrators can add and configure supported search agents through the Admin Console to meet their organization's specific needs.

Content access control​

Search agents can be assigned to specific user groups, ensuring people only see relevant search results based on their permissions.

Seamless content opening​

When users click search results, approved web content opens within the HERE browser rather than an external browser. Content from a desktop app opens in the desktop app.

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